How do I upgrade my Crypto.com Visa Card? (Brazil)

Firstly, you will have to open your CRO Wallet in the App and follow the steps mentioned below.

  1. Tap Upgrade and follow the guided steps

For cardholders with no CRO staked:

  1. Go to your CRO Wallet in the App

  2. Tap on the Stake button and follow the guided steps

  3. Confirm the upgrade by tapping Upgrade

Note:

  • The new CRO stake will reset the timer and another 6-month period will start.

  • Your new Crypto.com Visa Card will have a different number. Please update related payment information accordingly (i.e. Spotify, LoungeKey, etc.)

  • You cannot upgrade your card if your submitted address proof is under review. Please wait for the review to be completed before upgrading.

  • Ensure that your existing Crypto.com Visa Card is not frozen. Funds from your existing card cannot be transferred to your new card if it is frozen.

For cardholders with a NEW delivery address

Please follow the steps above and contact our Customer Support team with the request for an address change.

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