How to Close My Account?

Closing your account means your App Account, Exchange Account, and your Visa Card will not be accessible again. 

Before initiating the process, please consider withdrawing or spending all remaining balances in your accounts.*

*If your crypto balance is under the minimum withdrawal limit, please contact our support team to assist in processing the withdrawals (where the amount can cover the withdrawal fee). 

To close your account:

Email us at [email protected] from your registered email address with the subject: Close Account

Please refer to How does the $50 close account fee works for my Visa Card for more information about the cancellation process and fee for your Visa Card. 

After you have closed your accounts, you are welcome to use our services again by signing up as a new user. We will not reactivate your closed accounts under any circumstances. 

NOTE: Please be aware that you'll be ineligible for any promotional offers for new accounts including the signup bonus from the BG25 Referral Program.

What information is kept after I close my account?

We will retain some of your personal information for a minimum of five years to comply with our legal and compliance obligations as outlined in our Privacy Policy.

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